Even with Spotrisk, retailers sometimes receive risky orders that are not clearly fraudulent or safe to ship. These orders often represent a significant revenue loss if an incorrect decision is made to either approve or reject the order.
It's a tricky situation; you don't want to fall victim to a scammer, but you also do not want to turn away a genuine customer.
Simply click the 'Verify buyer' button on any flagged order in Spotrisk. The buyer then receives an email asking them to quickly confirm some information about their order that only a genuine buyer would know. Based on the outcome of the verification, the merchant is notified that the verification was either successful or unsuccessful and the order can be approved or rejected.
"Chargebacks hurt. The rise of online fraud is here, we are seeing more “swindlers” getting creative on how fraud is being conducted online. It does not matter if you sell low or high ticket items, we have made it mandatory at Zyber to install Spotrisk with every client. Reviewing orders is not something business owners have time to do."
Block known-fraudsters permanently, or build a whitelist so your best customers don't have their orders flagged.
Want more functionality? Extend and customise Spotrisk to suit your unique business needs with API access.
Verify a buyer's identity with the click of a button using Spotrisk's buyer verification feature.
Our fraud experts are always here if you need them. If you're particularly unsure of an order, escalate it and we'll take a look.
Our live dashboard lets you see how much fraud Spotrisk is blocking, and how much you're saving in the process.
We're available to help Spotrisk users via chat, email and phone support. Get in touch if you need anything.