Frequently Asked Questions

Here, you'll find answers to some of the most common questions we receive from our users around our software, how it works, and more. If you don't see the answer to your question, drop us a line via our contact form. We're always happy to help and we'll do our best to get back to you as soon as possible.

What are the main types of ecommerce fraud

Spotrisk protects against the key types of ecommerce fraud including chargebacks, friendly fraud, refund fraud, porch pirates, as well as card not present fraud.

What is ecommerce fraud

Ecommerce fraud is when scammers manipulate a digital transaction in a commercial ecommerce store, with the aim of financial gain, steal money from either the customer or the merchant.

How can I prevent chargebacks?

Using Spotrisk ensures that you are able to make informed decisions about shipping or refunding an order based on educational and empowering data. Not shipping an fraudulent order is the best way to prevent chargebacks.

What is a chargeback?

A chargeback is a payment that is forcibly reversed by the cardholder's bank. This usually happens when a cardholder claims a transaction on their account was the result of fraud. If the issuing bank approves the dispute, a chargeback is filed and the transaction amount is reclaimed from the merchant's account. Chargebacks were designed to protect cardholders from fraud, not the merchant.

Is Spotrisk compliant?

All our operations, processes and technology are GDPR & CCPA compliant. We regularly review our compliance requirements and use third party auditing to ensure we are complaint with the correct international standards. We do not store credit card or payment information on our servers.

How does the Spotrisk protection community work?

To enhance merchants ability to detect risk and protect themselves we use anonymised data that enables us to connect the dots across multiple merchants when looking for historical bad actors. This information is not identifiable to any person, company or individual.

How does Spotrisk work?

Spotrisk identifies fraudulent purchases by combining onsite buyer behavior analysis, email domain, IP information, browsing device and other key identifiers, combined with data from thousands of Spotrisk merchants to build an informed fingerprint of the buyer's identity and the associated orders risk.

Am I locked into a long contract with Spotrisk?

You can cancel your Spotrisk account at any time. Our Starter and Pro plans are billed monthly. No contracts or lock in fees.

How long does setup take?

Spotrisk connects with your e-commerce store for free in less than 30 seconds and will automatically analyze your store's previous orders for signs of risk. Once connected, simply set your risk threshold and you are protected.

What are buyer verification checks?

Spotrisk’s automated buyer verification check requires the purchaser to confirm information about their order that only a genuine customer would know. If the buyer fails the verification process, the order is automatically refunded. The verification feature can be actioned by merchants at the click of a button.

Is my data safe with Spotrisk?

Spotrisk is hosted in secure global data centers across the US and Europe. The data we collect is encrypted, and never sold to third parties. We only keep the data we collect for as long as necessary then delete it. We ensure these 7 principles when keeping your data safe; Lawfulness, fairness and transparency, Purpose limitation, Data minimisation, Accuracy, Storage limitation, Integrity and confidentiality (security), Accountability.

How does order escalation work?

For high value or questionable orders, sometimes it requires a more thorough investigation. Spotrisk’s team of risk analysts will conduct a detailed review of your order and provide additional details that only a manual expert investigation can uncover.

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